FAQ's (FREQUENT QUESTIONS)

It is very possible that during the season we will have some designs and numbers that will only be available via pre-order, sorry but we are forced by increased demand and availability.

The only difference with pre-orders is that your order will be delayed 5-15 business days longer than normal.

It goes without saying that the orders can be combined if you tell us before we send the parcels, send us a message at info@seabas.gr and it's done!

We know how annoying it can be to have your eye on a product and when you go to buy it, it's no longer available. That's why we recommend you to be quick and buy it before someone else does, because our most popular pieces usually sell out immediately.

By Credit or Debit card, Cash on Delivery, Deposit, PayPal and Apple Pay

For your quick service you should tell us the code of the products you want to order, the size and the delivery details.

- Not what you expected? No problem!
- Wrong number; No problem!
- Have we made a mistake in the number? Replace it easily.
- It just doesn't suit you? No problem!

1. Are you one change away from finding the perfect piece? Replace or request a number change.
2. Do you want to update your wardrobe? Choose to receive a Gift Card to choose later what you want.
3. Would you rather get your money back? No problem, full refund is here for you.

• Log in to your account here https://account.seabass.gr/
  • In the Email field, enter your email address and click Continue.
  • In your email account, open the email sent by our store and copy the six-digit verification code included in the email.
  • Return to the online store and then enter the six-digit verification code.
• Click on the order for which you want to submit a return request.
• If your order has more than one item, then select the items you want to return.
• Choose a reason for return and add a note about the store.
• Click Request a refund.

If your return request is approved and shipping is required, then you will receive an email with shipping instructions. Once the product is returned, you will receive a refund.

Stock Items: Most orders are shipped the next business day. Depending on where you live, you will receive your order in 1 to 3 working days.

Delivery to all cities in Greece takes place within 1-2 working days, On the islands the delivery time is 2-3 working days, as long as the products you have ordered are available and ready for delivery.

Delivery to Cyprus takes place within 5-7 working days from the departure of the vessel for Cyprus, The departure is carried out once or twice a week.

Pre-Order Items: In the event that the product you have selected is not in stock, the delivery time is usually 5-15 working days.

Once your order has been shipped, you will receive a notification via e-mail or text message on your mobile to confirm that your products have been shipped.

Greece: Shipments throughout Greece via ACS. The price is €5.00

Cyprus: Shipments to Cyprus via ACS. The price is €8.00 [We do not accept Cash on Delivery in Cyprus]

Overseas: Ships overseas via ACS and FedEx [We do not accept Cash on Delivery abroad]

There is no additional charge for remote and inaccessible areas.

In some orders from time to time shipping will be free, valid only in Greece & Cyprus.